Publish Time: 2025-06-06 Origin: Site
In the field of industrial elastic components, Jiangsu Sunzo Spring Elasticity Technology Co., Ltd. (hereinafter referred to as "Sunzo Spring") has always adhered to the core philosophy that "customer satisfaction is our eternal pursuit." It is driving industry transformation through innovative service models. In June 2025, we will conduct a semi-annual customer satisfaction survey, accompanied by four major upgrade initiatives: establishing a regional rapid-response service network, building a "cost-quality-delivery" trinity competitive system, creating a customer demand data conversion mechanism, and setting up a dedicated customer service hotline. These actions collectively form a complete closed-loop of Sanzhong Elastic's "customer-centric" strategy, ensuring that each survey serves as a new starting point for service upgrades.
1. Regionalized Service Matrix
Establish regional sales & service centers
Each region is equipped with corresponding sales engineers to ensure the achievement of the "5-50-100" response standard:
✓ 5-minute work order confirmation
✓ On-site arrival within 24 hours for a 50-kilometer radius (for orders requiring customer visits/services)
✓ 100% issue documentation and tracking
2. Whole-Process Time Efficiency Control System
Pre-Sales Phase:
• 24-hour technical consultation response (including non-working days)
During-Sales Phase:
• Key node quality inspection report push
After-Sales Phase:
• 24-hour issue diagnosis
• 48-hour solution implementation
The "Cost-Quality-Delivery" Trinity Competitive System
In-depth Application of Satisfaction Surveys
1. Three-Dimensional Diagnostic Model
Product Dimension: Material Performance / Operational Condition Adaptability
Service Dimension: Response Efficiency / Professionalism
Strategic Dimension: Technology Needs for the Next 3 Years
2. Data Transformation Mechanism
Establish a Customer Demand Research Center
Create a "Problem-Improvement-Validation" Closed Loop:
✓ Provide improvement solutions within 30 days
✓ Release quarterly optimization achievement reports
Technical Service Hotline:+86 18260014158
Quality Service Hotline:+86 13621800220
Customer Service Hotline:+86 18005182879
Scan the QR code below to collaborate with Sunzo Spring in shaping more excellent elastic component solutions!
SUNZO has it’s own researching and development team and test center, has participate in rule-making of the latest national industry standards and the international ISO standards for disc springs.
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