Customer First, Service as the Bridge | Sunzo Spring Fully Launches 2025 Service Upgrade Initiative

In the field of industrial elastic components, Jiangsu Sunzo Spring Elasticity Technology Co., Ltd. (hereinafter referred to as "Sunzo Spring") has always adhered to the core philosophy that "customer satisfaction is our eternal pursuit." It is driving industry transformation through innovative service models. In June 2025, we will conduct a semi-annual customer satisfaction survey, accompanied by four major upgrade initiatives: establishing a regional rapid-response service network, building a "cost-quality-delivery" trinity competitive system, creating a customer demand data conversion mechanism, and setting up a dedicated customer service hotline. These actions collectively form a complete closed-loop of Sanzhong Elastic's "customer-centric" strategy, ensuring that each survey serves as a new starting point for service upgrades.

Service Network Reconstruction Plan

1. Regionalized Service Matrix

Establish regional sales & service centers  

Each region is equipped with corresponding sales engineers to ensure the achievement of the "5-50-100" response standard:  

✓ 5-minute work order confirmation  

✓ On-site arrival within 24 hours for a 50-kilometer radius (for orders requiring customer visits/services)  

✓ 100% issue documentation and tracking

2. Whole-Process Time Efficiency Control System

Pre-Sales Phase:  

• 24-hour technical consultation response (including non-working days)  

During-Sales Phase:  

• Key node quality inspection report push  

After-Sales Phase:  

• 24-hour issue diagnosis  

• 48-hour solution implementation

The "Cost-Quality-Delivery" Trinity Competitive System

 In-depth Application of Satisfaction Surveys

1. Three-Dimensional Diagnostic Model  

Product Dimension: Material Performance / Operational Condition Adaptability  

Service Dimension: Response Efficiency / Professionalism  

Strategic Dimension: Technology Needs for the Next 3 Years  

2. Data Transformation Mechanism  

Establish a Customer Demand Research Center  

Create a "Problem-Improvement-Validation" Closed Loop:  

✓ Provide improvement solutions within 30 days  

✓ Release quarterly optimization achievement reports

  Exclusive Customer Service Hotline

Technical Service Hotline:+86 18260014158  

Quality Service Hotline:+86 13621800220  

Customer Service Hotline:+86 18005182879

Scan the QR code below to collaborate with Sunzo Spring in shaping more excellent elastic component solutions!